Last Updated: January 1, 2026
This Privacy Policy describes how JokerStar Casino ("we," "us," or "our") collects, uses, and protects your personal information when you use our online gaming platform and services. We are committed to protecting your privacy and complying with applicable German and European Union data protection laws.
By using the JokerStar platform, you consent to the collection and use of your information as outlined in this policy.
We collect several types of information to provide and improve our services:
When you register an account, we collect personal details including your full name, email address, date of birth, residential address, and phone number. This information is required for account verification and compliance with German gambling regulations.
For identity verification purposes, we may also collect copies of government-issued identification documents, proof of address, and payment method verification documents.
We collect payment information necessary to process deposits and withdrawals, including bank account details, credit card information, and e-wallet account data. All financial transactions are processed through secure, encrypted channels.
We automatically collect information about your interactions with our platform, including gaming activity, betting patterns, session duration, and device information. This data helps us improve our services and ensure responsible gaming practices.
Technical information such as IP address, browser type, operating system, and device identifiers are collected for security and platform optimization purposes.
Your personal information is used for the following purposes:
We use your information to create and maintain your account, verify your identity, and provide customer support services. This includes processing account registration, managing profile settings, and handling service inquiries.
As a licensed gaming operator in Germany, we are required to collect and maintain certain customer information for regulatory reporting, anti-money laundering compliance, and responsible gaming monitoring.
We may share your information with relevant German gaming authorities when legally required to do so.
We analyze usage patterns and gaming behavior to enhance our platform features, develop new games, and personalize your gaming experience. This analysis helps us maintain a secure and enjoyable gaming environment.
Marketing communications may be sent based on your preferences and gaming activity, but you can opt out of these communications at any time.
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
We work with trusted third-party service providers who assist in operating our platform, processing payments, and providing customer support. These providers are contractually obligated to protect your information and use it only for specified purposes.
We may disclose your information when required by German law, court orders, or regulatory authorities. This includes compliance with anti-money laundering regulations and responsible gaming requirements.
In cases of suspected fraud or illegal activity, we may share relevant information with law enforcement agencies and gaming regulators.
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our platform uses industry-standard encryption protocols (SSL/TLS) to secure data transmission. All sensitive information is stored on secure servers with restricted access and regular security monitoring.
We conduct regular security assessments and updates to maintain the highest level of data protection.
Access to personal information is restricted to authorized personnel who require it for business operations. All staff members receive regular training on data protection and privacy requirements.
We maintain detailed logs of all data access and processing activities for audit and compliance purposes.
Under German data protection law (GDPR), you have several rights regarding your personal information:
You have the right to request a copy of all personal information we hold about you. This information will be provided in a structured, commonly used format.
You can request corrections to inaccurate personal information or request deletion of your data, subject to our legal and regulatory obligations.
Please note that certain information must be retained for compliance with German gaming regulations, even after account closure.
You may request restrictions on how we process your personal information or object to certain types of processing, including marketing communications.
To exercise these rights, please contact our Data Protection Officer using the contact information provided below.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics.
We use essential cookies required for platform functionality, performance cookies to analyze usage patterns, and preference cookies to remember your settings and preferences.
Marketing cookies may be used to display relevant advertisements and measure campaign effectiveness, but only with your consent.
You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may affect platform functionality and your user experience.
Detailed information about our cookie usage is available in our Cookie Policy.
While we primarily store and process data within the European Union, some service providers may be located outside the EU/EEA region.
When international transfers occur, we ensure adequate data protection through approved transfer mechanisms such as Standard Contractual Clauses or adequacy decisions by the European Commission.
All international transfers comply with GDPR requirements and maintain the same level of protection as provided within the EU.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.
Account information and gaming records are typically retained for five years after account closure, as required by German gaming regulations.
Financial transaction records may be retained for up to ten years for tax and regulatory compliance purposes.
Marketing communications and analytics data are deleted when no longer needed for business purposes or upon withdrawal of consent.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that we have collected information from someone under 18, we will delete this information immediately and may suspend or close the associated account.
We implement age verification procedures to prevent underage access to our gaming platform.
This Privacy Policy may be updated periodically to reflect changes in our practices, services, or applicable regulations.
We will notify you of significant changes through email or prominent notices on our platform. Your continued use of our services after such notifications constitutes acceptance of the updated policy.
We recommend reviewing this policy regularly to stay informed about how we protect your personal information.
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Data Protection Officer
Email: [email protected]
Address: Data Protection Department, JokerStar Casino, Germany
You also have the right to lodge a complaint with the relevant German data protection authority if you believe we have not handled your personal information appropriately.
We are committed to addressing your privacy concerns promptly and transparently. All privacy-related inquiries will receive a response within 30 days of receipt.